FAQ

Purchase

Consumer pricing information is published and furnished to wholesalers, and can be found on home improvement retailer websites.
Bootz products are available at most large plumbing wholesalers and home improvement retailers nationwide.
See the Sales Reps page of this website and contact a sales agency in your area, if there is no Sales Rep in your area, contact us directly for purchasing details.
Both are “The Affordable Alternative” to cast iron. They are lightweight, reduce noise, retain water temperature longer than other bathtub materials, and include integral molded leveling pads (make them easy to install). Weighing just 90 lbs., both are designed to improve handling and transportation costs. BootzCast also features a forty-degree lumbar support for more comfortable bathing.

Order

Bootz customers can access order information with self-service online order tracking Link to "Where's My Order" page.

All you need is the PO or order # to stay in the know every step of the way; order entered, scheduled, production, deliver-confirmed, loading, shipped, and estimated time of arrival. The system also provides 1-click access to carrier details, so you can plan ahead for arrival.

With appropriate order information, call Bootz customer service (812) 423-5401.

Inspection

Yes! Inspection of the product is the buyer/installer's responsibility upon or before installation. This inspection will eliminate costly expenses associated with product replacement. Check for any obvious defects. A majority of problems occurring with Bootz fixtures are the result of careless handling and not from material or manufacturing defects. Damage to the formed steel and the porcelain enamel coating is the result of "walking" and/or dropping the fixture, or damage from dropped tools during installation. These damages are usually described as chips, shatters or crazes, and are the responsibility of the buyer or installer.
 
If a defect or faulty workmanship is involved, contact the place of purchase, and a Bootz representative will adjust the matter fairly and promptly. However, under no circumstances are they obligated to allow claims for consequential damages such as neglect or mishandling during installation or for any labor or other expenses incurred. Bootz liability is limited to the purchase price of the products.
No. This pad serves as support, leveling, deadens noise, etc.

Installation

Carefully follow the installation instructions located on the website product page, carton, watch the Installation videos on the Professionals Page or follow these download links.

Bathtub Install - En | Shower Base Install - En | Wall Kit Z041-4000 Install - En | Lavatory Stud-mount Install - En

Lavatories and kitchen sinks may include a cut-out template on the outside of the carton (with instructions); however, template scale may distort due to carton printing variations, so it is always recommended to pencil a reference line on the countertop around the perimeter of the fixture, then mark a cut line inside the reference line allowing enough of an opening for protruding mounting hardware to be installed. Bathtubs are furnished with a “Protect-O-Tub” cut-out to be dropped in the bottom of the sump during installation of the bathtub surround (tile, acrylic shower walls, etc.) to help prevent damage from dropped tools and other construction debris.
 Please call Bootz customer service (812) 423-5401 for prompt shipment (by USPS) of missing hardware.

Care, Cleaning and Repair

Like all Bootz bathing fixture surfaces, slip-resistant is also made from porcelain (glass) - milled granular to provide safe comfortable traction. The granular slip-resistant and smooth glossy finish are 'fired' together, ensuring complete bond, color, quality, durability and longevity. Over time, improper cleaning techniques (using abrasive cleaners and/or scrub pads) can wear-down the microscopic peaks of the porcelain (glass) slip-resistant; thereby, diminishing the anti-skid effect. Fortunately, there are a number of after-market products available to improve slip-resistance.

Less expensive textured appliques, bath mats, etc., can provide low-cost temporary solutions. Longer lasting solutions are also available providing a superior value, preserving the sanitary nature of porcelain, and renewing slip-resistant safety. SlipDoctors offers a variety of easy-to-use DIY products to renew slip-resistant bathing surfaces -  apliques, coatings, and acid etching. Their products are highly recommended and available online (for single-use applications) and directly from SlipDoctors (bathtub & shower products).

When using aftermarket slip-resistant products, remember all Bootz products are made of porcelain-finished steel, so you'll need a product designed for porcelain. Be sure to follow the manufacturer's directions for safe and successful application.

For small repairs, porcelain-enamel repair kits are available for DIY use at most major home improvement stores. Bootz offers color-matched Porc-A-Fix repair kits for DIY applications Order Porcelain Repair Kits and a 'how-to' video on the Professionals Page demonstrating how to use the kit.

For larger repairs, or if you're not comfortable repairing the damage yourself, Bootz offers a list of independent repair professionals. See the RepairTech Locator

What you see is “surface rust”. The fixture is not rusting, but foreign metallic particles trapped on the slip-resistant surface have oxidized and left a stain. The particles can be the result of hard water, drywall nails, cleaning tools and/or an unprotected bathtub during installation. As these materials are rinsed away, they can also gather around the drain giving the appearance of a rusting drain. These rust stains are known as “surface rust” because the particles stain the glossy porcelain surface.

To completely rid the bathtub of these stains (surface rust) and bring the finish back to the original glossy condition, use an oxalic-acid based cleanser (like Bar Keepers Friend or Zud), and a stiff nylon brush (not an abrasive scrub pad). Unlike many abrasive cleaning products, oxalic is a natural acid that is not harmful to skin or the environment, and works very well for household cleaning and especially well on oxidized (rusted) surfaces.